1/1/2014
Your satisfaction with your order is extremely important to us. If, for any reason, you are not satisfied with an item you ordered from us, you can return it for a full reimbursement - minus any re-stocking fee we may have (see below).
Notify us by connecting with us via email through this website within 3 days of delivery to let us know you would like to return the item(s) to us. You must ship items back to us within 7 days of receipt/receiving them for the reimbursement. We do not reimburse your shipping cost for any item that is returned at your discretion; however, we will refund the shipping cost if the return is a result of our error. Contact us first via email before returning any item you purchased from us. The item(s) must be returned in its new, original condition.
Consider purchasing tracking on your return package before returning it to us. We are not responsible for lost packages that you shipped to us, but we never received. We will notify you via email of your refund once we have received and processed your return. Your refund will be provided to you in the same form of payment that you originally used for the purchase within 3 to 5 business days of our receiving your return. If you return is not due to an error on our part, you will not be refunded for the shipping costs; but instead, purchase price only.
The Following Items Cannot Be Returned
Due to the nature of these items, we cannot refund the following, unless they arrive damaged;
- Custom orders
- Items on sale
